Davies Stewart is thrilled to partner with a trusted client in the role of Customer Service Specialist.
You will report directly to the Aftermarket Value Stream Manager, ensuring efficient administration and exceptional support. So if you have a passion for customer service and excel at building strong relationships we would love to hear from you!
What's in it for you?
Temporary role (full time hours)
Located in the western suburbs of Adelaide
Supportive and collaborative team environment
6 Month contract with an opportunity to go permanent
Duties:
Provide timely and accurate service to customers
Serve as a point of contact during business hours to support aftermarket and service customers
Process quotations in the agreed format and within the specified time
Follow-up of open quotes to enhance conversion to orders
Process orders in the ERP system
Resolve anomalies between the quote and final service billing to obtain PO variation
Raise credit notice
Follow-up customers for unpaid invoices under accounts direction
Coordinate internal and customer training programs
Maintain customer contacts and history of service data
Sort data in Medallia and generate CAS reports for management
Collate data for key business metrics and collecting other information for reporting requirements
Ensure Standard Work is developed and maintained
Ensure processes and procedures are documented, audited, and aligned with
Be actively engaged within customer programs to identify improvements to customer satisfaction
Skills & Experience:
Recent experience in providing customers service and administration support
Exceptional communication skills
Customer service focussed with a positive outlook
Prior experience in handling customer enquiries
Ability to multitask and manage time efficiently
Strong oral and written communication
Ability to use Microsoft Office and ERP systems
Sounds Interesting?
Apply Now and Find Out More
To register your interest, please forward your current resume via the application link.
Please note, only successful applicants will be contacted. You will need to have the right to work in Australia.
Email: info@daviesstewart.com
Phone: 08 8232 8008
Follow us on:
LinkedIn: www.linkedin.com/company/daviesstewart/
Facebook: www.facebook.com/DaviesStewartRecruitment/